UK delivery is made using Royal Mail First Class. This is quoted by Royal Mail as usually being a next day service. We attempt to dispatch all orders within 2-4 working days from when the order has been placed. A large percentage of orders get dispatched within 24 hours when placed on a working day. Shipping is free on all UK orders.
Europe express delivery (5 days):
Up to £50 - £6.00 delivery
Up to £100 - £9.00 delivery
Up to £200 - £12.00 delivery
Delivery to the Rest of the World (10-14 days):
Up to £50 - £10.00 delivery
Up to £100 - £15.00 delivery
Up to £200 - £25.00 delivery
Please note that we cannot be held responsible for customs fees and import duties.
Overseas orders, and items at promotional or sale price are not dispatched in gift tubes (or can they have gift messages).
You can return/exchange items by sending them to the address below within 28 days. Please tell us why you are returning your goods. Once received, we will process your request within 10 working days.
Please return items to:
Please note that the item is your responsibility until it reaches us so we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund/return items lost in the post.
We ask you to take reasonable care of the items that you purchase while they are in your possession. Tags should not be removed from any item. Goods should not be soiled, torn or damaged in any way.
Sadly if you live outside the UK we do not cover the cost of returning items.
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from us, for a full refund. Order cancellations must be made in writing to Customer Services, quoting your order number, within 7 working days of receiving your order. To cancel your order please contact us by email at firstname.lastname@example.org. If however your order has already been processed, you will need to return the order to us.